Customer Service

Processing may take 2-7 business days. Once shipped and logged by the mail carrier your delivery date will be shown via the mail carrier tracking information. Orders within the US typically arrives within 3-7 days once shipped. International delivery times varies.

Please email rocketboyzllc@gmail.com immediately. Our team will make our best effort to change your address once your order is not yet shipped. If your order is already shipped and your address is incorrect, please contact the mail carrier to arrange pickup.

If your package was returned to us for incorrect address, insufficient address, addressee unknown, or failure to retrieve your package from pickup location etc., we will contact you to arrange reshipment. Please note a new shipping fee would be required to reship your package.

We're sorry to hear your package got damaged while in transit. If you added package protection offered by Shipinsure on our website, please use the below link to file a claim with Shipinsure, so they can replace or refund your order.

Shipinsure claim link: https://go.shipinsure.net/claims

If you did not add package protection to your order, please contact the mail carrier and open a claim, so they can investigate the damage and issue us and refund check. If the mail carrier approves your refund, once we are in receipt of the refund check, you'll be refunded accordingly and will be notified via email.

We will make it right! Please send us an email and include the incorrect product received as well as a photo of the package slip that was enclosed in your package.

Please note all sales are final, as such, we do not accept returned items.

Please note some countries charges customs fees. Please check with your local customs office to see what their policy is. Please note we are not responsible for customs fees charged by your local customs office.